Terms & Conditions

Here at BNG Performance we sell high quality carbon, ABS plastic and FRP for various BMW models.
If you need any help or advice about any of our products or any of the models listed on our website please do not hesitate to contact us and we will be happy to help. Our email address is info@bngperformance.co.uk.
We highly recommend these parts are fitted by someone with experience in fitting them. Parts should be fitted using either original bolts or self taping screws along with bond which should be allowed to dry fully before driving the car.
CARBON – We stock various items although due to the large range of products we have available certain carbon items need to be ordered from our manufacturer. It can take two weeks for the carbon to be manufactured and to arrive in with us. Feel free to contact us and enquire whether or not the item is in stock before placing your order.
PLASTIC – Our M Performance kits are in stock 99% of the time, if any items are out of stock (we are very rarely out of stock of these kits) it can take two weeks to arrive in with us. Most of the other plastic bumpers and pieces listed on our website need to be ordered in from our supplier so they can take two weeks to arrive in with us. If we have any delays, we will contact you and inform you of the delay ASAP and you can let us know how you would like to proceed.
FRP – Our 1M, M4, M2 bumpers and any FRP front lips and side skirt extensions we have available are all made to order. Prices on our website are for the bumpers without any fog lights. If fog lights are required they can be purchased from our shop at a cost of £40. The original fog lights will NOT fit these bumpers. Kidney grills from the original bumpers need to be used and also original headlight washer caps if required. We supply honeycomb mesh for the bottom of the bumpers. All bumpers will need prepped, primed and painted.
After an order has been placed for a bumper we will contact you by email to ask whether or not you require holes to be drilled for washers and/or sensors so please keep an eye on your email box and reply as soon as possible as we cannot proceed with the order until we have these details.
It can take 15 working days for bumpers to be manufactured and dispatched – at extremely busy times of the year it can take up to 20 working days. If you would like to know a rough estimate of the timescale you will need to wait, please email us before placing the order.
If you have issues with any of the items purchased from our website, please contact us ASAP and let us know exactly what the issue is - photographs may be required in order for us to fully understand the issue. As long as the correct option is ordered for your model there should be no issues with the fit of any of our products. WE HIGHLY RECOMMEND ALL PARTS ARE FITTED BY SOMEONE WHO HAS EXPERIENCE FITTING THESE PARTS.
A tracking number will be available for any items we dispatch and will be available upon request. We normally send all tracking numbers out daily anyway – occasionally we may not get a chance depending on how busy we are. Please do not hesitate to contact us at info@bngperformance.co.uk for any dispatch / delivery queries.
Please double check the correct house number / name is entered into the checkout page along with the correct postcode as we cannot be held responsible for any address errors. If you enter the incorrect address details, please contact us ASAP and we may be able to amend for you. It would be greatly appreciated if you could provide us with a contact number for our courier company. If any item is returned to us as undelivered, the cost of a second delivery will have to be paid for by the customer if the error was not made from our end.
If any box or package arrives with you damaged, please sign for the item as ‘DAMAGED’ as we can then claim from the courier company if the item inside the package has been damaged. Photos will also be required.
If for any reason you would like to contact us about any of our products, delivery times or indeed any other query about our website, please do not hesitate to contact us as we are always happy to help. All emails will be responded to within 24 hours (Monday to Friday). Please keep an eye on your junk / spam folder as our emails may occasionally end up in there. If an email has been received by us you will 100% receive a reply within 24 hours.